IT Support Services

IT Support Altrincham

We understand that every business faces unique challenges therefor unique approach is required. Our IT Support Services are tailored to help each customer operate more efficiently and profitably. We combine the technologies that we offer with Professional IT Services to create maximum value for your business and support optimum performance and optimization of our client’s IT lifecycle. 

Services

  • IT Support Services - IT Security, Management, Network design, Technology updates
  • Managed Services - Reactively or Proactively Monitoring and Alerting with 2hr Financially Backed SLA
  • IT Health Check and Risk Assessment - Providing detailed reporting and recommendations
  • Professional Services - Consultancy, Installation and Configuration

Plans:

  • Bronze - Full Remote Support (Monday-Friday / 8AMx6PM)
  • Silver - Full Remote Support (Monday-Friday / 8AMx6PM) + 24x7 Business Critical Support + Active System Health Monitoring
  • Gold - Full Remote Support (Monday-Friday / 8AMx6PM) + 24x7 Business Critical Support + Active System Health Monitoring + Anti-Virus Software + Onsite Support (Monday-Friday / 8AMx6PM)

How it works

  • You spot an issue
  • Call or email our support line
  • We raise a ticket for your issue
  • Technicians will respond within agreed SLA time and usually resolve the issue remotely.
  • In the unlike scenario that an issue cannot be sorted remotely a visit to your premises will be arranged



For more information about 24/7 Managed Support and Services and to understand more about your requirements contact us on 0161 300 9643 or email: sales@matchlessit.co.uk

 

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