This privacy policy applies to the website of Matchless IT UK Limited

Matchless IT is committed to ensure that customer information is kept private and secure at all times. We do not sell or rent customer information without their express permission.

Please read the following privacy policy to understand how we collect and use your personal data, for example when you contact us, visit our website, apply for a job, or purchase products and services.

What personal data do we collect?

We may collect personal data such as your name, company position, address, telephone number, mobile number, email address and IP address.

Whenever you give us personal data, you are consenting to its collection and use in accordance with this privacy policy.

How do you use my personal data?

If you provide personal data to us, we will collect that information and use it for the purposes for which you have provided it and in accordance with this privacy policy.

Lawful Basis for Processing Data

In most cases Matchless IT will be acting as the controller of your personal data and we use the principle of legitimate interest as the lawful basis of processing.

This means we have a genuine and legitimate reason to hold your data and in doing, we do not harm any of your rights and freedoms.

Where we use data we carefully consider any potential impact on you and your rights. We also ensure we have controls in place so if you ask us to stop processing your data for any purpose we can respect this request.

Browsing our site

Every time you connect to the site, we store a log of your visit that shows the unique identifier of your machine. This tells us what your machine has looked at, whether the page request was successful or not and which browser your machine used to view the pages. This data is used for statistical purposes as well as to help customise the user experience as you browse the Site and subsequently interact with Matchless IT and our partners. This helps us to understand which areas of the site are of particular interest, which pages are not being requested, and how many people are visiting the site in total. It also helps us and our partners to determine which products and services may be of specific interest to you. We may attempt to contact you through these details if necessary, including, without limitation, when you are using the wrong paths to access the site or are breaching restrictions on the use of the site. We may also use this information to block IP addresses where there is a breach of the Terms and Conditions for use of the site.

Cookies

A cookie is a piece of text that gets entered into the memory of your browser by a website, allowing the website to store information on your machine and later retrieve it. We may use cookies to ensure that we give you the best experience on our website.

Job applicants

If you are making a job application or enquiry, you may provide us with a copy of your CV or other relevant information. We may use this information for the purpose of considering your application or inquiry. You are consenting to us sharing this information with third parties for the specific purpose of managing our recruitment. Except when you explicitly request otherwise, we may keep this information on file for future reference.

Account management

If you obtain products or services from us, we may use your contact details for the purposes of:

  • providing training, customer support and account management
  • order processing and billing
  • verifying your usage of the products and services in accordance with the terms and conditions of your agreement with us
  • carrying out end user compliance checks for export control purposes
  • issuing license expiry, renewal and other related notices
  • maintaining our company accounts and records.

Product and service related data

If you use our services, we may collect the following types of information:

  • browser type, browser version, and operating systems being used
  • page load times
  • IP address of the machine undertaking that session.

We may use such information for purposes which include but are not limited to:

  • providing the products/services and any associated maintenance and technical support;
  • providing incident and other alerts, and information about product upgrades, updates, renewals and product lifecycle changes;
  • providing maintenance and technical support;
  • providing information about product upgrades, updates and renewals;
  • generating logs, statistics and reports on service usage, and service performance;
  • evaluating, developing and enhancing products, services, and our infrastructure;
  • planning development roadmaps and product lifecycle strategies;

Certain services may include features that collect additional personal data for other purposes, as described below. For detailed information, please also refer to the applicable product or service description.

Market research

If you participate in surveys, we may use your personal data to carry out market research. This research is conducted for our internal business and training purposes and will improve our understanding of our users’ demographics, interests and behaviour.

Marketing and promotions

We (or other selected third parties acting on our behalf) may contact you from time to time in order to provide you with information about products and services that may be of interest to you. All marketing emails that we send is to corporate customers only and will follow the email guidelines described below.

Events

If you attend an event run by Matchless IT we will gather personal information as part of the registration process. This information may be used to track event attendance, relay any details before, during or after the event, gather feedback, and for future communications with you, in accordance with this policy.

Email communications

We adhere to the following guidelines in relation to our email communications:

  • emails will clearly identify us as the sender;
  • emails sent to you for marketing purposes will include an option to unsubscribe from future email messages;
  • you may unsubscribe from all mailing lists, with the exception of any emails regarding legal notices, invoicing, or license renewals;
  • any third parties who send emails on our behalf will be required to comply with legislative requirements on unsolicited emails and the use of personal data;

If you no longer want to receive email or other communication from individuals at Matchless IT then you can make this request directly to the person contacting you, or by contacting accounts@matchlessit.co.uk

We send emails from a number of different domains in both plain text and HTML email formats. Emails are usually sent using sender email addresses at:
@matchlessit.co.uk

If you receive an email which claims to come from us, but does not use these domains, or if you are suspicious that an email may not be approved by us, then please send a copy of the email to support@matchlessit.co.uk so we can investigate.

Phone Communications

Matchless IT's employees may contact existing customers and other organisations for the purpose of discussing IT solutions.

If you no longer want to receive these calls we can add you to our do not call list, this can be requested over email, phone to the person contacting you, or by sending an email to accounts@matchlessit.co.uk

With whom might we share your personal data?

Matchless IT provide products and services from many partners with global operations. Personal data for which we are a controller may be used, processed or stored anywhere in the world, including countries outside the EEA. We will ensure that any international transfers of data are in compliance with applicable data protection legislation.

We may also pass your personal data to suppliers, service providers, subcontractors, agents, distributors, vendors and other partners, some of whom may be located outside the EEA, in order to provide you with the information, products and services that you requested or otherwise for the purposes described in this privacy policy.

In the event that we receive requests from government departments, agencies or other official bodies, we will only disclose your information if and to the extent that we believe we are legally required to do so (for example, but without limitation, upon receipt of a court order, warrant, subpoena or equivalent).

Except as set out above, we will not disclose your personal data save where we need to do so in order to enforce our rights.

Whenever we share personal data, we take all reasonable steps to ensure that it is treated securely and in accordance with this privacy policy.

How long will your information be stored

Your information will be stored for as long as necessary to fullfil the purposes for which it was collected; or comply with any existing contract agreements.

Links

This privacy policy applies to personal data collected by us. If an email or Site contains links to a third party site, please be aware that we are not responsible for the content or privacy practices of such site. We encourage our users to be aware when they leave our Site, and to read the privacy policy of other sites that collect personal data.

Security

We endeavour to hold all personal data securely in accordance with our internal security procedures and applicable law.

Unfortunately, no data transmission over the Internet or any other network can be guaranteed as 100% secure. As a result, while we strive to protect your personal data, we cannot ensure and do not warrant the security of any information you transmit to us, and this information is transmitted at your own risk.

What are your rights

Under GDPR, you have the right to access your personal data, known as Subject Access Request (SAR). Such requests should be made in writing, addressed to the Data Protection Manager.

How to make a complaint

All complaints about the use of your personal information should be directed to the Data Protection Manager, in writing. If you are not happy with the way your complaint is dealt with then you should forward your complaint to: The Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF

Contact

This is the website of Matchless IT UK Limited a company registered in England and Wales under company number 08724662 whose registered office is at Matchless IT UK Limited, Bedford House, 60 Chorley New Road, Bolton, Lancashire, BL1 4DA, United Kingdom and whose VAT registration number is GB 213807135.

If you want to request any information about your personal data or believe that we are holding incorrect personal data on you, please contact accounts@matchlessit.co.uk. It is possible to obtain a copy of the information that we hold on you.

Notification of changes

This privacy policy was last updated on 24 May 2018. We reserve the right to amend or vary this policy at any time and the revised policy will apply from the date posted on the site. You accept that by doing this, we have provided you with sufficient notice of the amendment or variation.